This policy explains how GLYMSE AFRICA LIMITED (RC 9800468) (“Glymse”, “we”, “us”) collects, uses and protects personal information when you use the Glymse app, website and support channels. It forms part of our Terms and Conditions. We handle personal data in line with the Nigeria Data Protection Act 2023.
1. Who is responsible for your data
- For your account (your name, email, sign-in details), we are the data controller.
- For your business records, including details of customers, suppliers and staff that you enter, you are the data controller and we are your data processor. We process that data only to provide the service and on your instructions, as set out in section 6 of our Terms.
2. Information we collect
- Account information: your name, email address, and a password hash if you sign up with email and password.
- Google sign-in: if you choose “Sign in with Google”, we receive your Google account ID, name and email address (the
openid,emailandprofilescopes). We never receive your Google password, and we do not access your Gmail, Drive, Contacts, Calendar or any other Google data. - Business records you enter: business and store details, products, stock and costs, sales and payments, expenses, credit sales, instalment plans and credit purchases, and the names and phone numbers of customers and suppliers you record. Please do not enter BVN, NIN, bank details or ID card numbers.
- Team information: the roles and access you give to team members, and the entries each person records.
- Session and device data: refresh tokens that keep you signed in, and basic server logs such as IP address, request time and errors, used to run and secure the service.
- Pilot and support communications: messages, feedback and call notes when you contact us or join a pilot group.
3. How we use information
- To create your account, sign you in and keep you signed in.
- To provide the app: storing and calculating your sales, stock, expenses and reports, and syncing them across your team and devices.
- To keep the service secure, prevent fraud and misuse, and fix bugs.
- To support you and to tell you about important changes to the service or your account.
- To improve Glymse, using de-identified, aggregated statistics that cannot identify you.
We do not sell personal information and we do not use it for advertising.
4. Google user data
Glymse’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use your Google name, email and account ID only to sign you in and identify your account. We do not transfer this data to others except as needed to provide the service, to comply with law, or as part of a merger or sale with notice to you. We do not use it for advertising, and no humans read it except with your consent, for security investigation, or as required by law.
5. Who we share information with
- Other members of your business, according to the roles the owner assigns. Owners can see their team’s entries.
- Service providers (sub-processors) that host our infrastructure and database for us, under written terms that protect the data. A list is available on request.
- Authorities, where the law requires it or to protect rights, safety and security, as described in our Community Guidelines.
- A successor, if we are reorganised, merged or sold, provided your rights are not reduced.
6. Security
We use technical and organisational measures to protect your data, including hashed passwords, role-based access and an optional app lock. No system is perfectly secure. Never share your password or one-time codes; we will never ask for them. Found a security problem? Email security@glymse.com.
7. How long we keep it
We keep your information while your account is active. When you delete your account, we delete or return your business records, and remove personal data, unless the law requires us to keep something. We give you time to export your records first, as set out in our Terms.
8. Your rights
You can ask to access, correct or delete your personal data, object to or restrict certain processing, receive a copy of it, and withdraw consent. Email support@glymse.com and we will respond within a reasonable time. If you are a customer or supplier recorded by a business on Glymse, please contact that business first; we will help it respond. You can also complain to the Nigeria Data Protection Commission (NDPC). You can revoke Glymse’s access to your Google account at any time at myaccount.google.com/permissions.
9. Children
Glymse is for people aged 18 and over. We do not knowingly collect information from children.
10. International transfers
Our providers may process data outside Nigeria. Where they do, we require protection consistent with this policy and applicable law.
11. Changes to this policy
We may update this policy. We will post the new version here and tell you about material changes in the app or by email.
12. Contact us
- Email: support@glymse.com
- Address: No 15, Adebajo Street, Kongi Bodija, Ibadan, Oyo State, Nigeria
- In-app: More → Help centre